Effective Emails: Improving Your E-Communication Skills

Emails are a core business communication tool. The speed and volume of email have dramatically changed the
business communication. The not-so-old standards for professional correspondence have changed and will
continue to do so. Employees need to know the best strategies to communicate effectively. An effective business
email is easily understood, but it is not so easily written.

We have all received poorly written emails. These emails are unclear, ambiguous and often get ignored. They can
cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret
information. Fortunately, this communication skill can be Improved with training, and the payoff is that these
clearer emails improve business communication and productivity

This course will teach you how to write clearer emails to receive better responses. Well-written emails save time
because they allow the recipient to clearly understand the task at hand and respond appropriately. Effective emails
reduce confusion and increase productivity. And they are much faster to write than snail mail.  This course will
teach you the basics of an effective email.

In this course you will learn:

• How to write more focused, professional emails
• How to improve response rates
• How to write more concise and succinct emails

This email course is especially valuable if you work on a team that uses email as a major communication tool, you
are managing a group or division that communicates via email, your staff sends emails that are too vague, too
dense, or too many, or you have a difficult time getting responses to the emails you send.

Participants will learn how to employ these key aspects of email to improve clarity and response rates:

• Addressing
• Subject line
• Message text
• Signature line
• Attachments
• Style
• Confidentiality and security
• Managing e-mail volume
• When and when not to use email

At the end of the course, participants will be able to:

• Write consistent, professional, well formatted emails
• Increase response rates with clearer, more focused email
• Use email clarity to increase productivity

Your registration includes:

• A copy of the presentation materials
• Unlimited video replay

Refund Policy:

If you will have any issues with attending the simulcast, we offer a No Questions Asked Refund Policy any time before the start of a live simulcast.

CBANC Complaint Policy:

The goal of CBANC Education is to provide quality educational content and excellent service to our users.  If you have any questions or concerns regarding the quality of our content or service, please contact us at support@cbancnetwork.com.